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Contact Herbs First

Herbs First is an internet based business and in order to keep prices low we prefer to handle questions via email. We pride ourselves in our great customer service and we are very efficient with handling all situations via email.

For questions about an order you have already placed, please email Hollie - please include your order number in your email.

For all other questions please email Kathryn .

Please feel free to call us with questions or to place an order. 1-801-228-1901.

Phone orders Monday - Friday 9:00 am to 3:00 pm Mountain Time: 1-801-228-1901 .

Our warehouse is located in Spanish Fork, Utah.

Go to our FAQ page for more information


Privacy Policy

We at Herbs First LLC recognize your right to privacy. All the information we request on our site is used to provide you with the best shopping experience possible. At herbsfirst.com you can browse and shop in confidence knowing that we will never sell or release your personal information. When you place an order, we will ask you for your name, address, e-mail address, phone number and credit card information. We use this information to ship your order to you and bill your credit card. We obtain your phone number and e-mail address in order to contact you if any questions arise regarding your order.

Shipping Policy

Orders normally ship within 24 hours Monday thru Friday. Orders placed after 11:00 am Friday through Sunday will ship the following Monday or Tuesday. All of this is with the exception for holidays and out of stock items. We will hold the order for out of stock items a day or two while waiting for product.

Return Policy

Your order is important to us and carefully packed by our shipping department. Please email us at "orders" if there is a problem with your order, so that we can make things right, or call 801-228-1901. Unopened bottles can be returned up to 30 days from the shipping date, for either an exchange, or refund less 15% restocking fee.

Bulk packaged herbs are not able to be returned due to manufacturer policy.

Opened products are not available for return. Keep in mind that herbs may have an objectionable taste, that is the nature of herbs. If you do not want to taste the herbs then it is best to get capsulized herbs instead of bulk cut, powder, extracts or syrups.

We pay return shipping only in the case of an error on our part.

Please include the invoice with any returns with an explanation of the exchange or refund less restocking fee.


DISCLAIMER

The products and the claims made about specific products on or through this site have not been evaluated by Herbs First LLC or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.