Contact Herbs First
Herbs First is
an internet based business and in order to keep prices low we prefer to handle questions via
email. We pride ourselves in our great customer service and
we are very efficient with handling all situations via email.
questions about an order you have already placed, please
- please include your order
number in your email.
For all other
Please feel free to call us with questions or to place an order. 1-801-228-1901.
orders Monday - Friday 9:00 am to 3:00 pm Mountain Time: 1-801-228-1901
Our warehouse is located in Spanish Fork, Utah.
Go to our FAQ page for more information
We at Herbs First LLC recognize your right to privacy. All
the information we request on our site is used to provide you with
the best shopping experience possible. At herbsfirst.com you can
browse and shop in confidence knowing that we will never sell or
release your personal information. When you place an order, we will
ask you for your name, address, e-mail address, phone number and
credit card information. We use this information to ship your order
to you and bill your credit card. We obtain your phone number and
e-mail address in order to contact you if any questions arise
regarding your order.
normally ship within 24 hours Monday thru Friday. Orders placed after
11:00 am Friday through Sunday will ship the following Monday or
Tuesday. All of this is with the exception for holidays and out of stock
items. We will hold the order for out of stock items a day or two while
waiting for product.
Your order is important to us and carefully packed by our shipping department. Please email us at "orders"
if there is a problem with your order, so that we can make things
right, or call 801-228-1901.
Unopened bottles can be returned up to 30 days from the shipping date,
for either an exchange, or refund less 15% restocking fee.
Bulk packaged herbs are not able to be returned due to manufacturer policy.
products are not available for return. Keep in mind that herbs may have
an objectionable taste, that is the nature of herbs. If you do not want
to taste the herbs then it is best to get capsulized herbs instead of
bulk cut, powder, extracts or syrups.
We pay return shipping only in the case of an error on our part.
Please include the invoice with any returns with an explanation of the exchange or refund less restocking fee.
The products and the claims made about specific products on or
through this site have not been evaluated by Herbs First LLC or the
United States Food and Drug Administration and are not approved to
diagnose, treat, cure or prevent disease. The information provided on
this site is for informational purposes only and is not intended as a
substitute for advice from your physician or other health care
professional or any information contained on or in any product label
or packaging. You should not use the information on this site for
diagnosis or treatment of any health problem or for prescription of
any medication or other treatment. You should consult with a
healthcare professional before starting any diet, exercise or
supplementation program, before taking any medication, or if you have
or suspect you might have a health problem.